Eli Custom Print
Return Policy
Last updated July 2026
Custom and Made-to-Order Items
Every item we sell, whether a custom design or a premade product, is printed to order specifically for you. Because of this, we are not able to accept returns or exchanges for buyer's remorse, wrong size selected, or change of mind. Please review our size guide carefully before placing your order.
Defects and Print Errors
If your order arrives with a print defect, the wrong item, or damage that occurred in production, we will reprint your order or issue a full refund at no cost to you. Contact us within 7 days of delivery with your order number and a photo of the issue so we can resolve it quickly.
Damaged in Transit
If your package arrives visibly damaged from shipping, contact us with photos of the packaging and the item. We will work with you to replace the order.
How to Request a Reprint or Refund
Email help@elicustomprint.com with your order number and details about the issue. We aim to respond within 24 hours.